Terms of service

Terms of Service

These terms apply when you browse or buy from Okavi (the "store", "we", "us"). By placing an order you agree to them. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law (ACL) or any other law that cannot be excluded.

1. Products and descriptions

We describe our products as accurately as we can, using information and photos from our suppliers. Colours may look slightly different depending on your screen. Our products are general wellness and lifestyle items; they are not medical devices and are not intended to diagnose, treat or cure any condition. If you have a health concern, please check with a health professional before use.

2. Prices and payment

All prices are in Australian dollars (AUD). Shipping within Australia is free unless shown otherwise at checkout. Automatic discounts, such as "Buy 2, save $20", are applied in the cart and cannot be combined unless stated. Payment is processed securely by our payment provider (PayPal). We may correct obvious pricing errors and, if an order was placed at an incorrect price, we will contact you and offer a full refund or the correct price.

3. Orders

Your order is an offer to buy. We accept it when we send your shipping confirmation. We may decline or cancel an order (with a full refund) if a product becomes unavailable, if we suspect fraud, or if there was an error in the listing.

4. Shipping and delivery

We ship Australia-wide with tracking. Orders are dispatched from our partner warehouse overseas and usually arrive within 7–14 business days. Delivery times are estimates; please see our Shipping Policy for details. Risk in the goods passes to you on delivery.

5. Returns, refunds and guarantees

You can return items within 14 days of delivery under our Refund Policy. In addition, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

6. Use of the website

You agree not to misuse the website, attempt to gain unauthorised access, or use it for any unlawful purpose. Content on this site, including text, logos and design, belongs to Okavi or its licensors and may not be copied without permission.

7. Liability

To the extent permitted by law, and except for the guarantees under the Australian Consumer Law, we are not liable for indirect or consequential loss arising from use of our products or website. Where our liability cannot be excluded but can be limited, it is limited to replacing or repairing the goods, or refunding the price paid.