Refund policy

Change of mind: you can return unused items in their original packaging within 14 days of delivery. Return shipping is paid by the customer.

How to return: contact us through our contact page with your order number and we'll send you the return details. Please don't send items back without contacting us first.

Damaged or faulty items: send us a photo or short video within 14 days of delivery and we'll replace the item or refund you at no cost.

Refunds: once your return or claim is approved, we refund to your original payment method within 5 business days.

Australian Consumer Law: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.